Order Policy

International Orders
All orders will be charged in EURO. Prices are subject to change without notice and do not include delivery charges.

Sales Tax (VAT)
Only for EU countries: If you are registered for VAT, please add your VAT identification number. For non-registered users, the actual German VAT will be added to your invoice..

Shipping and Handling
Delivery charges depend on the weight and the country of destination. The optimum delivery method will be applied. Airmail and courier upon request.

Delivery
If the product is in stock and payment has been received, you can expect surface mail delivery within Europe between 7-21 days, outside Europe 4-6 weeks. Airmal and courier upon request. There is no charge for handling. All orders are non-returnable.

Payment
We recommend payment by credit card (VisaCard, Eurocard/Mastercard or American Express), otherwise you will receive a proforma invoice with all details for payment. A proforma invoice is an itemized list of products ordered with calculated delivery charges (+ VAT were applicable). Products will be shipped upon receipt of payment.